This may be the reason for the Mirra service outage I experienced today. Last weekend I installed Mirra's 250GB server backing up two out of three PCs mostly without a hitch. The third one however, only backed up halfway, leaving the other half of My Documents out to dry. Followed their online support suggestion for this to the letter but without result.
Just now got off the phone with Mirra after three attemps, the first two ending in fast busies as their PBX (or equivalent) handed me off the tech suport queue. When I finally got through to a live rep (although not terribly live-ly), he informed me that they were no longer doing tech support by phone (!), but that he would be glad to create a case and have someone email me back.
I restrained myself (fairly well, I thought) and reminded him that it would be good to get a call since they are $500 richer thanks to me and the promo and their website states clearly such a promise. The fellow answering then confused me by saying that he could ask them to call me back. So they'll do phone support as long as they are the ones doing the dialing?
Said fellow was not sure why this one or whether it was a direct result of the Seagate purchase (I asked).
Supposedly I'll get a call Thursday evening, which is my first available opening, having failed in my first attempt to get the help when needed.
